Thursday, 12 September 2019

"no interpreter was available"


12 September 2019

[…] Both men appeared at court to apply for bail today but the hearing was almost immediately adjourned because no interpreter was available for Pashto-speaking Safi. […]

Monday, 9 September 2019

PQ: 9th September 2019


Translation Services
Ministry of Justice written question – answered on 9th September 2019.

Yasmin Qureshi Shadow Minister (Justice)
To ask the Secretary of State for Justice, pursuant to the Answer of 15 July 2019 to Question 275723, whether his Department collects information on user satisfaction of translation services.

Edward Argar The Parliamentary Under-Secretary of State for Justice
The Ministry is committed to ensuring the justice system is supported by a range of quality language services that meet the needs of all those that require them.
As part of the new generation of language service contracts which began on 31 October 2016, the Ministry of Justice (MoJ) has appointed 'The Language Shop' (part of the London Borough of Newham) to provide independent quality assurance of the services provided under the other contracts, including those awarded to the thebigword Ltd. As part of that assurance, The Language Shop also investigate complaints and specific concerns throughout the contract period and conduct regular customer satisfaction surveys of MOJ users. The results of the surveys are discussed at quarterly quality board meetings and are fed back to the suppliers to improve the service provided. These services help to ensure the ongoing delivery of high-quality language services to the department and her agencies.
Details of the statistics of complaints received are published quarterly on the gov.uk website and are available to the public.

Thursday, 5 September 2019

PQ: 5th September 2019



Translation Services
Ministry of Justice written question – answered on 5th September 2019.

Yasmin Qureshi Shadow Minister (Justice)
To ask the Secretary of State for Justice, pursuant to the Answer of 15 July 2019 to Question 275723 on translation services, what assessment he has made of the reasons for the increase in expenditure between the 2015-16 and 2016-17 financial years.

Wendy Morton The Parliamentary Under-Secretary of State for Justice
Spend on language services increased in October 2016 as a result of an intentional move by the Ministry of Justice to increase the quality of the services. A new set of contracts commenced in 2016 which included various improvements based on independent recommendations made about the previous contract. These changes included a more robust performance management regime, improved data and the implementation of a new quality assurance service.
Spend on Language Services is expected to fluctuate due to the nature of the contracts being demand led.