GP communication issues could lead to 'preventable deaths' in Darlington
[…] Researchers found that translation and interpretation services commissioned by NHS England and employed by GP services in the area were often inappropriate and failed to acknowledge the variation of regional dialects spoken in the town.
Sajna Miah, who assisted with the report, said Darlington's large Bangladeshi population spoke a different dialect, for example, than the Bangladeshi interpreters used by GP surgeries.
She said a failure to adequately match interpretation services to local needs could lead to communication breakdowns with potentially severe consequences, citing the example of one young man who recently had surgery cancelled due to an failure in interpretation.
Ms Miah said nationally commissioned services should be adapted to suit the varied needs of each town, adding: “Every town has different needs and 70 languages are spoken in Darlington. […]