Tuesday, 28 January 2020

North Yorkshire refugees 'struggle to access pharmacy interpreters'


28 January 2020

North Yorkshire refugees 'struggle to access pharmacy interpreters'
Some refugees seeking medical help are struggling to access interpreter services, a watchdog has said.
Charity Healthwatch North Yorkshire carried out an investigation at 25 pharmacies across the county, seeking advice for Arabic speakers.
Only four were able to provide an interpreter. One suggested "calling round until they got a Muslim pharmacist", it said.
The NHS said no-one should be disadvantaged in accessing care.
The charity said it used "mystery shoppers" at pharmacies across the county to look at how refugees were able to access medical treatment.
Health professionals relied on online translation services it said, despite NHS guidelines saying to avoid it. […]


Saturday, 25 January 2020

"translated using a computer programme"


25th January 2020

[…] "7. On 4th November the independent social worker did not attend Court as he was double booked. In any event the hearing could not be effective because the translation company, Translation Express, instructed to translate the local authority evidence for the parents in good time for them to read it and respond to it, had only provided those documents the Saturday before the hearing. On inspection by the Court appointed interpreters, it appeared they had been translated using a computer programme, and whole sections of the documents made little sense. I had no option but to adjourn again to afford the parents the chance to understand the case against them and to prepare statements in response." […]

Thursday, 9 January 2020

Sentencing of driver responsible for man's death postponed as translator fails to attend hearing


9 January 2020

Sentencing of driver responsible for man's death postponed as translator fails to attend hearing
The sentencing of a driver responsible for the death of a motorcyclist has been postponed - because a translator arranged for him did not show up to court.
[…]
On November 28, Liow pleaded guilty to causing death by dangerous driving at Norwich Crown Court and was due to learn his fate in the same court on Thursday.
However, after an "administrative error" on the part of the company responsible for providing the court with an interpreter in Mandarin meant one was not provided, the hearing was postponed.
"The translation service has admitted it made an administrative error and as a result no interpreter has shown up today," Liow's solicitor told the court.