28 October 2014
Ian Swales (Redcar, Liberal Democrat)
To ask the Secretary of State for the Home Department, whether G4S records (a) telephone calls made to it by asylum seekers who have ended the call as they have not been able to explain that they need an interpreter and (b) all other telephone calls received in connection with its contract to deliver accommodation for asylum seekers.
James Brokenshire (Minister of State (Home Office) (Security and Immigration); Old Bexley and Sidcup, Conservative)
All providers are required under the COMPASS contracts to provide a minimum level of support to asylum seekers accommodated in their properties, this includes briefing the service user in a language that they understand, on how to contact the provider and the Home Office to make complaints.
G4S does make a record of all telephone calls they receive from asylum applicants accommodated in their property and refers service users to their interpreters where it is clear that an interpreter is required.