https://www.edp24.co.uk/news/health/health-watchdog-raises-concern-over-norfolk-translator-services-9037116
14th June
Hospital patients denied access to interpreters
Hospital
patients who do not speak English were denied access to interpreters, a
survey has found.
As
part of a national study, patient watchdog Healthwatch Norfolk interviewed 18
people - from Latvia, Lithuania, Portugal, Eritrea, Romania, Russia
and Poland - who are living in the county and asked for their experiences
of healthcare.
In one case, a patient said she was told by staff at the James Paget University
Hospital in Gorleston that "because she’s been here 10 years, she should
be able to speak English now and she is not entitled to an interpreter”.
Another
Lithuanian speaker said she was not offered one during a three-week hospital
stay with Covid-19.
She
said: “They kept saying they just don’t have interpreters and they did also
mention that it costs a lot of money for them to use an interpreter."
A
spokesman for the James Paget University Hospital said translation services
were available - and staff would be reminded of that.
He
said: "We understand how important it is for patients and their families
to understand all aspects of their care and treatment.
"As
such, translation services are available at the James Paget University Hospital
for any patient who needs or requests assistance from an interpreter.
"The
feedback in the Healthwatch survey is extremely useful in highlighting how we
can make further improvements in this area, by ensuring all our staff are kept
fully aware of the availability of our translation/interpreter services to our
patients and their families."