8 October 2013
Oral Answers to Questions — Justice
Greg Mulholland (Leeds North West, Liberal Democrat)
Capita submitted the lowest tender and was awarded the contract for court interpreters, but since then has faced more than 2,000 complaints, comprising 30% of its assignments. What is the Department going to do about that, and has it any plans for re-tendering that service?
Chris Grayling (Epsom and Ewell, Conservative)
If I can correct my hon. Friend, the original contract was given to a small company, which was subsequently taken over by Capita, and it was actually Capita that did the work to improve performance, which was clearly unacceptable at the start. The contract is now performing at a pretty high level. We will continue to look for ways to improve it, but it is a whole lot better than in the early days, when quite clearly performance was not at all acceptable.