24 September 2018
Can You Hear Us? Interpreters and Detainee Welfare in Immigration
Removal Centres
[…]
While in 2016, the main issue was a lack of use of professional interpreters,
in 2018 he found that “use is now widespread but that quality remains an
issue.” [1]. Although reliance on multilingual staff and other detainees
continues, there appears to be greater use of telephone interpreting,
particularly via the thebigword agency, which since the end of October
2016 has been delivering the foreign language component of the Ministry of
Justice’s second Language Services Framework Agreement,
across the legal sector, which has been expanded to the prisons and probation
service. Another company cited, Language Line, has been used less frequently. […]
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