19/10/18
GP communication issues could lead to 'preventable deaths' in Darlington
[…] Researchers found that translation and
interpretation services commissioned by NHS England and employed by GP services
in the area were often inappropriate and failed to acknowledge the variation of
regional dialects spoken in the town.
Sajna Miah, who assisted with the report,
said Darlington's large Bangladeshi population spoke a different dialect, for
example, than the Bangladeshi interpreters used by GP surgeries.
She said a failure to adequately match
interpretation services to local needs could lead to communication breakdowns
with potentially severe consequences, citing the example of one young man who
recently had surgery cancelled due to an failure in interpretation.
Ms Miah said nationally commissioned services
should be adapted to suit the varied needs of each town, adding: “Every town
has different needs and 70 languages are spoken in Darlington. […]
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