Tuesday, 28 January 2020

North Yorkshire refugees 'struggle to access pharmacy interpreters'


28 January 2020

North Yorkshire refugees 'struggle to access pharmacy interpreters'
Some refugees seeking medical help are struggling to access interpreter services, a watchdog has said.
Charity Healthwatch North Yorkshire carried out an investigation at 25 pharmacies across the county, seeking advice for Arabic speakers.
Only four were able to provide an interpreter. One suggested "calling round until they got a Muslim pharmacist", it said.
The NHS said no-one should be disadvantaged in accessing care.
The charity said it used "mystery shoppers" at pharmacies across the county to look at how refugees were able to access medical treatment.
Health professionals relied on online translation services it said, despite NHS guidelines saying to avoid it. […]


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