https://www.theyworkforyou.com/wrans/?id=2024-12-02.17377.h
Universal Credit: Interpreters
Department for Work and Pensions written question – answered at on 10 December 2024.
Rupert Lowe Reform UK, Great Yarmouth
To ask the Secretary of State for Work and Pensions, how many and what proportion of Universal Credit claimants have a note on their record saying that an interpreter is required when her Department contacts them.
Stephen Timms The Minister of State, Department for Work and Pensions
Currently, we do not collect structured data on customers who need an interpreter within UC. However, we know of the 43,203,214 calls the department received last year that 865,299 needed an interpreter which is around 2%. The data shown is unpublished management information, collected and intended for internal departmental use and has not been quality assured to National Statistics or Official Statistics publication standard.
https://www.theyworkforyou.com/wrans/?id=2024-12-04.17877.h
Jobcentres and Universal Credit: Telephone Services
Department for Work and Pensions written question – answered at on 10 December 2024.
Neil O'Brien Shadow Minister (Education)
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 2 December 2024 to Question 15704 on Jobcentres and Universal Credit: Telephone Services, how many calls were translated by language code since 2021; and what the cost was of translating calls by language code.
Andrew Western The Parliamentary Under-Secretary of State for Work and Pensions
Following consultation with the supplier, we consider that the release of the information requested would prejudice commercial interests.
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