https://www.theyworkforyou.com/wrans/?id=2025-05-12.51633.h
Department for Work and Pensions: Translation Services
Department for Work and Pensions written question – answered at on 16 May 2025.
Rupert Lowe Independent, Great Yarmouth
To ask the Secretary of State for Work and Pensions, if they will make it their policy to not provide (a) translation and (b) interpretation for speakers of non-UK languages for services provided by their Department.
Andrew Western The Parliamentary Under-Secretary of State for Work and Pensions
DWP has a statutory duty to provide language services to its customers in line with the Equality Act. The aim of the service is to provide spoken and written translation services for staff and customers who are deaf, hard of hearing or do not speak English as a first language in order to access DWP services. Language service needs and spend are assessed to ensure these services offer good value for money for taxpayers while maintaining high standards of service delivery. DWP has no plans to move away from this statutory duty.
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