https://www.publictechnology.net/2025/12/23/society-and-welfare/dwp-explores-emerging-translation-technologies-for-multilingual-citizen-support/
23 December 2025
The Department for Work and Pensions is exploring the possible use of new forms of automation technology that could translate content and services for citizens.
The benefits agency has issued a commercial planning notice outlining its interest in deploying a “front of house translation tool”. Before inviting bids from potential suppliers of such a system, the DWP “is undertaking market research to understand capability in machine translation, language processing and multilingual content support, to improve the accessibility, consistency and efficiency of our citizen communications”, the notice says.
Prospective providers are currently invited to respond to department’s request for information exercise to help inform its research – and any potential tender exercise in the future. [...]
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