26 June 2013
Capita Translation and Interpreting
Jonathan Evans (Cardiff North, Conservative)
To ask the Secretary of State for Justice what assessment he has made of the quality of service provided by Capita Translation and Interpreting; and if he will make a statement.
Helen Grant (Maidstone and The Weald, Conservative)
Performance review meetings are held regularly with Capita TI, and detailed management information on performance is obtained on a weekly basis. Statistics published in March 2013 show that between 30 January 2012 and 31 January 2013, only 0.2% of all bookings completed by Capita TI received complaints about interpreter quality. We remain committed to working closely with Capita TI to drive continuous improvement.