Interpreters
Ministry of Justice written question – answered on 29th
June 2016.
Andrew
Slaughter Labour, Hammersmith
To ask the Secretary of State for Justice, with
reference to the Answer of 14 April 2016 to Question 33365, on interpreters,
what the value was of each of the 44 service credits imposed on Capita; and
what amount Capita was paid in each month in which service credits were
imposed.
Shailesh
Vara The Parliamentary Under-Secretary of State for Justice, The Parliamentary
Under-Secretary of State for Work and Pensions
Since we introduced a new interpreting contract in
2012 we have incurred an estimated £38m less expenditure than we would have
done under historic arrangements.
The most recent published performance figures show
the successful completion of service requests to be at their highest level, and
the number of complaints at their lowest, since the contract began. This
information can be located at:
The table below sets out the value of the service
credits paid by Capita-TI and the corresponding contractual payment made to
Capita-TI for each of the months in which a service credit was recovered.
The
requirement for language services is currently being retendered in order to
replace the current contract with Capita-TI which expires in October 2016. The
new contracts contain improved key performance indicators and more robust
contractual remedies, including liquidated damages, for service failures.
No comments:
Post a Comment