Ministry of Justice written question – answered on 29th June 2016.
Andrew Slaughter Labour, Hammersmith
To ask the Secretary of State for Justice, with reference to the Answer of 14 April 2016 to Question 33365, on interpreters, what the value was of each of the 44 service credits imposed on Capita; and what amount Capita was paid in each month in which service credits were imposed.
Shailesh Vara The Parliamentary Under-Secretary of State for Justice, The Parliamentary Under-Secretary of State for Work and Pensions
Since we introduced a new interpreting contract in 2012 we have incurred an estimated £38m less expenditure than we would have done under historic arrangements.
The most recent published performance figures show the successful completion of service requests to be at their highest level, and the number of complaints at their lowest, since the contract began. This information can be located at:
The table below sets out the value of the service credits paid by Capita-TI and the corresponding contractual payment made to Capita-TI for each of the months in which a service credit was recovered.
The requirement for language services is currently being retendered in order to replace the current contract with Capita-TI which expires in October 2016. The new contracts contain improved key performance indicators and more robust contractual remedies, including liquidated damages, for service failures.