13 August 2016
The Oldham surgery where doctors rely on people in the waiting room to do their translation
Doctors at an Oldham surgery placed into special measures by inspectors are relying on people in the waiting room to translate for other patients.
The Care Quality Commission say Greenbank Surgery in Glodwick has a high number of patients who don’t speak English as a first language, and that interpreters who speak Urdu and Punjabi are needed frequently.
However, an inspection of the surgery, which is in Barley Clough Medical Centre, found that formal interpreters were not being used, and instead staff were relying on relatives or other patients who were in the waiting room to provide the service.
It also said that despite the high number of patients who don’t speak English, all information in the waiting room was only in English.
These were just some of a catalogue of failings that resulted in Greenbank being placed into special measures.
The CQC rated it ‘inadequate’ overall and have warned it will be shut down if improvements are not made within the next six months. […]