13 August 2016
The Oldham surgery where doctors rely on people in the waiting room to
do their translation
Doctors at an Oldham surgery placed into
special measures by inspectors are relying on people in the waiting room to
translate for other patients.
The Care Quality Commission say Greenbank
Surgery in Glodwick has a high number of patients who don’t speak English as a
first language, and that interpreters who speak Urdu and Punjabi are needed
frequently.
However, an inspection of the surgery, which
is in Barley Clough Medical Centre, found that formal interpreters were not
being used, and instead staff were relying on relatives or other patients who
were in the waiting room to provide the service.
It also said that despite the high number of
patients who don’t speak English, all information in the waiting room was only
in English.
These were just some of a catalogue of
failings that resulted in Greenbank being placed into special measures.
The
CQC rated it ‘inadequate’ overall and have warned it will be shut down if
improvements are not made within the next six months. […]
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