Department of Health and Social Care written question – answered on 17th January 2019.
Keith Vaz Labour, Leicester East
To ask the Secretary of State for Health and Social Care, what steps he is taking to ensure access to new digital services provided by the NHS by people that do not speak English as a first language.
Jackie Doyle-Price The Parliamentary Under-Secretary for Health and Social Care
We are committed to ensuring that all those using the National Health Service have fair and equitable access to high quality, effective healthcare services that are responsive to all patients’ needs.
For people who use NHS.UK links are made available to a translation tool, for those who require help with translation as the vast majority of its content is in English. Health information in other languages is available at the following link:
When an appointment is booked through the NHS App, individuals can specify whether a translator is required.
As part of its on-going user research, NHS Digital frequently tests its English-language content and services with a wide range of users, including those who have English as a second language.