Government outsourcing: what has worked and
what needs reform?
16 September 2019
page 20
[…] Many outsourcing companies
grew extremely large in a short period of time (see Figure 4), arguably
pursuing revenue growth at the expense of operational control. Often they
expanded by spinning out into new areas in which they had limited experience,
either by winning contracts or acquiring companies. For example, between 2007
and 2011, Capita made 69 acquisitions costing £1.0bn.
* These included a company called Applied
Language Services, which had just won a contract for court translation services
with the Ministry of Justice. See: National Audit Office, The Role of Major
Contractors in the Delivery of Public Services, National Audit Office, 2013. […]
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