Translation Services
Ministry of Justice written
question – answered on 9th September 2019.
Yasmin Qureshi Shadow
Minister (Justice)
To ask the Secretary of
State for Justice, pursuant to the Answer of 15 July 2019 to Question 275723,
whether his Department collects information on user satisfaction of translation
services.
Edward Argar The Parliamentary Under-Secretary of State for Justice
The Ministry is committed
to ensuring the justice system is supported by a range of quality language
services that meet the needs of all those that require them.
As part of the new
generation of language service contracts which began on 31 October 2016, the Ministry
of Justice (MoJ) has appointed 'The Language Shop' (part of the London Borough
of Newham) to provide independent quality assurance of the services provided
under the other contracts, including those awarded to the thebigword Ltd. As
part of that assurance, The Language Shop also investigate complaints and
specific concerns throughout the contract period and conduct regular customer
satisfaction surveys of MOJ users. The results of the surveys are discussed at
quarterly quality board meetings and are fed back to the suppliers to improve
the service provided. These services help to ensure the ongoing delivery of
high-quality language services to the department and her agencies.
Details of the statistics
of complaints received are published quarterly on the gov.uk website and are
available to the public.
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