21 Mar 2012
Andy Slaughter (Hammersmith, Labour)
To ask the Secretary of State for Justice
(1) with reference to section 1 of the Administrator's Monitoring Requirements of the framework agreement between his Department and Applied Language Solutions, how many performance management meetings between the administrator and the contractor have been held since the framework agreement went operational nationwide on 30 January 2012; and when the next meeting will be held;
(2) with reference to the provisional framework agreement between his Department and Applied Language Solutions that the contractor will provide management reports through the web-based portal, what management reports have been submitted to date containing information on (a) the breakdown of available interpreter numbers by region, language, tier and vetting status, (b) complaints received, upheld, timescale for resolution and outcome, per collaborative partner, (c) the number of new interpreters added per tier per region, (d) gaps in availability of languages per region, (e) report status on performance against collaborative partner key performance indicators, (f) telephone interpreting: monthly breakdown of number of calls, number of minutes, total price, per collaborative partner, (g) translation: monthly breakdown of number of single linguist tasks, number of second linguist proof reads, total price and discounts for translation memory, per collaborative partner, (h) transcription: monthly breakdown of number of tasks and total price, per collaborative partner and (i) British Sign Language/deaf blind: monthly breakdown of number of assignments, assignment costs, and travel costs, per collaborative partner; and if he will place those reports in the Library;
Crispin Blunt (Parliamentary Under Secretary of State (Prisons and Probation), Justice; Reigate, Conservative)
The information requested is as follows:
(1) Regular weekly and often twice weekly meetings are held between the administrator and the contractor. Since 30 January, eight meetings have been held and weekly meetings will continue to take place for the foreseeable future.
(2) The Ministry of Justice are receiving daily management information from the contractor concentrating on priority areas of interpreter availability and fulfilment of bookings. I have no plans to place these reports in the Library. On 20 March 2011, Hansard, column 672W, I confirmed that the Chief Statistician of the Ministry of Justice is considering what interpreter data can be published by the end of May 2012.