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Monday, 24 June 2019

Scotland: £364,000 bill for health board translators revealed



£364,000 bill for health board translators revealed
[…] She said: “Following a six-month options appraisal process, the Interpretation and Translation Service was brought in house on November 1 2017 and is now being delivered under a new service model, which is delivering an improved service and will lead to financial savings in the longer term.
“NHS Tayside has a core of employed interpreters who focus on the provision of face-to-face interpreting for the three top languages – British Sign Language, Polish, and Arabic.
“Other spoken languages are provided through a contract with an agency which has been procured through the Scottish Government Interpreting, Translation and Transcription Services Framework Agreement.
“The new model has been very successful with the service providing interpreters to 99% of interpreting requests. This has had a direct impact on the number of patients who are able to attend appointments, which has reduced the number of cancellations. This has a direct impact on improving health outcomes, reducing health inequalities and also saving resources from unnecessary cancellations.”

Saturday, 22 June 2019

"no interpreter was provided"


22 Jun 2019

[…] Recalling his first meeting with social services, he said ‘no interpreter was provided’ and he had ‘no idea what they were asking’, making him feel ‘very overwhelmed and scared that he would be sent home’. […]