Department for Work and Pensions written question – answered on 28th December 2018.
Thangam Debbonaire Opposition Whip (Commons)
To ask the Secretary of State for Work and Pensions, what plans her Department has to increase the number of languages available on the the universal credit online portal.
Alok Sharma The Minister of State, Department for Work and Pensions
There are not currently any plans to increase the number of languages available on the online portal above English and Welsh.
When we need to communicate with a claimant who cannot communicate adequately in English or Welsh we use interpreters: this can be a customer’s own interpreter; a local community based interpreting service; a telephone interpretation service or a contracted face to face interpretation service.