https://www.theyworkforyou.com/wrans/?id=2025-01-20.24933.h
Department for Work and Pensions: Translation Services
Department for Work and Pensions written question – answered at on 6 February 2025.
Neil O'Brien Shadow Minister (Education)
To ask the Secretary of State for Work and Pensions, how many calls to her Department were translated in each month since January 2021 for which data is available by language code; and what the cost of that translation was.
Andrew Western The Parliamentary Under-Secretary of State for Work and Pensions
The Contract value for the 3-year term (9th May 2022 - 8th May 2025) is £23.1m which is inclusive of all calls and face to face services. This includes interpretation translation, British Sign Language, video remote services and staff support (internal British Sign language needs for DWP colleagues).
We are unable to break this down by month as it is commercially sensitive.
Attachment (xlsx, 12.3KB)
