3 March 2014 by Stephen Bishop
Interpreters:
preparing for the worst
The
experiences referred to by Mr Martin and Mr Coxall of interpreters failing to turn up for
court cases are far from unique. Sadly, I am aware of nearly 4,000 similar
complaints that have been reported since the MoJ outsourced court interpreting
to Capita.
I
would urge solicitors always to check that the interpreters they engage, or
which are engaged on their behalf, are registered with the National Register of
Public Service Interpreters – as specified by the ‘national agreement’ referred
to by Mr Martin. If the worst happens and problems are experienced with the
interpreter, NRPSI provides a free, transparent complaints process.
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The
professional interpreters on the National Register are horrified by the way their
hard-fought reputation is being gradually eroded by the poor standards that
have resulted from government outsourcing.
Stephen
Bishop,
executive director, National Register of Public Service Interpreters, London
EC2
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