Universal Credit
Department for Work and Pensions written question –
answered on 4th January 2019.
Baroness
Lister of Burtersett Labour
To ask Her Majesty's Government what assessment has
been made of the accessibility of the Universal Credit processes for applicants
whose first language is not English or Welsh.
Baroness
Buscombe The Parliamentary Under-Secretary of State for Work and Pensions
We have made no direct assessment of accessibility
for applicants who do not have English or Welsh as their first language.
However, when we need to communicate with a claimant whose first language is
not English or Welsh English we use interpreters This can be a customer’s own
interpreter, a local community based interpreting service, a telephone
interpretation service or a contracted face to face interpretation service. In
addition, where there is a need we are also able to translate correspondence
into languages other than English or Welsh.
Our work coaches may also look at ways to support
claimants through a range of local and national provision if a lack of language
skills is likely to represent a barrier to work.
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