https://insidetime.org/from-hovis-to-novus-the-inadequate-prison-contractors/
18th
September 2023
From Hovis to Novus – the ‘inadequate’ prison
contractors
Eleven
companies and organisations were identified as failing to meet ‘key performance
indicator’ (KPI) targets set by HM Prison and Probation Service (HMPPS). They
range from Hovis,
which failed to deliver bread on time, to education providers Novus and PeoplePlus,
which taught too few prisoners at some jails. […]
Foreign
language translation company thebigword group was deemed inadequate for
its delivery of assignments. A note in the register blamed a shortage of
translators in particular in-demand languages, stating: “This is being
addressed through recruitment and engagement activities to improve available
pool of linguists.” […]