"thebigword group was deemed inadequate for its delivery of assignments"

https://insidetime.org/from-hovis-to-novus-the-inadequate-prison-contractors/

18^th September 2023

From Hovis to Novus – the ‘inadequate’ prison contractors

Eleven companies and organisations were identified as failing to meet ‘key performance indicator’ (KPI) targets set by HM Prison and Probation Service (HMPPS). They range from Hovis, which failed to deliver bread on time, to education providers Novus and PeoplePlus, which taught too few prisoners at some jails. […]

Foreign language translation company thebigword group was deemed inadequate for its delivery of assignments. A note in the register blamed a shortage of translators in particular in-demand languages, stating: “This is being addressed through recruitment and engagement activities to improve available pool of linguists.” […]