Friday, 10 March 2023

"failure to use interpreters"

https://www.expressandstar.com/news/crime/2023/03/10/wolverhampton-murder-suspect-killed-himself-amid-prison-care-failures---inquest-conclusion/

10th March 2023

[…] A jury at Birmingham Coroners Court on Friday returned a conclusion that Mr Singh had committed suicide. However, the jury also said there had been failings in the way the prison staff had handled concerns by the inmate's family about his mental health issues.

The hearing found there was inadequate communication with relatives, a failure to use interpreters adequately, to act on health staff concerns, to appoint a psychiatric nurse as a single point of contact for him and a lack of rigour. […]

Wednesday, 8 March 2023

Mother died after treatment delays at Gloucestershire Royal Hospital

https://www.bbc.co.uk/news/uk-england-gloucestershire-64874345

8th March 2023

Mother died after treatment delays at Gloucestershire Royal Hospital

[…] Her husband Modar Mohammednour, 44, did not go to hospital with her as he was at home looking after their other daughter.

He explained previously that the family did not understand Ms Abdelkarim was being induced but merely thought it was a check-up.

Witness statements submitted to the court said there were language barriers with Ms Abdelkarim, who left Sudan with her husband and made her home in Gloucestershire.

Staff said her English was "poor" but some felt they could "communicate effectively using simple words and hand gesticulations".

A Healthcare Safety Investigation Branch (HSIB) report into the death said: "There was no effective communication with Rana and the events that occurred traumatised staff." […] "The findings of these investigations have been shared with Rana's family and HM Coroner and we have implemented all 10 recommendations made in the HSIB report," he said.

Dr Christine Edwards, consultant obstetrician and gynaecologist, gave evidence about what steps the hospital had taken.

They included the trust updating their interpreter policy and installing a hands-free phone in each antenatal unit, so patients, doctors and a interpreter can be on the same call. […]

Monday, 6 March 2023

PQ: 6 March 2023

https://www.theyworkforyou.com/wrans/?id=2023-02-27.HL5902.h

Health Services: Translation Services

Department of Health and Social Care written question – answered on 6th March 2023.

Baroness Coussins Crossbench

To ask His Majesty's Government how they monitor compliance with the 'Guidance for Commissioners: Interpreting and Translation Services in Primary Care', published by NHS England in September 2018.

Lord Markham The Parliamentary Under-Secretary for Health and Social Care

The Department does not monitor compliance with this guidance. However, when commissioners, NHS Regions and integrated care boards commission interpreting and translation services for their areas, those contracts would be governed in line with National Health Service guidance and professional standards.