12 Mar 2012
Translation Services: Foreign Nationals
Justice
Andy Slaughter (Hammersmith, Labour)
To ask the Secretary of State for Justice how many foreign nationals in the criminal justice system have been released on bail rather than remanded in custody because of problems with the provision of translation or interpretation services since 30 January 2012.
Crispin Blunt (Parliamentary Under Secretary of State (Prisons and Probation), Justice; Reigate, Conservative)
This information is not available.
12 Mar 2012
Translation Services
Justice
Andy Slaughter (Hammersmith, Labour)
To ask the Secretary of State for Justice pursuant to the answer of 6 March 2012, Official Report, column 706W, on translation services
(1) which of the key performance indicators the contractor is not fulfilling; and when the Department expects the contractor will be fulfilling all the key performance indicators;
(2) whether he has (a) applied service credits against Applied Language Solutions based upon the delivery of services against key performance indicators and (b) charged the contractor for any cost differential where the Department was required to source translation services from an alternative party.
Crispin Blunt (Parliamentary Under Secretary of State (Prisons and Probation), Justice; Reigate, Conservative)
We are seeing a steady improvement in performance, however, the contractor is not yet delivering service in line with the following key performance indicators, for example:
98% of all assignments requested are fulfilled
All complaints were resolved to our satisfaction within three working days
98% of assignments were delivered on time.
We are demanding continued action to ensure that the contractor meets these performance levels as soon as possible. Contingency arrangements to minimise disruption to courts and tribunals will remain in place until then.
Service credits have not yet been applied against the key performance indicators. We are currently considering the application of remedies in certain cases.
12 Mar 2012
Foreign Nationals: Bail
Home Department
Andy Slaughter (Hammersmith, Labour)
To ask the Secretary of State for the Home Department how many foreign nationals in police custody have been released on bail as a result of problems with the provision of translation or interpretation services since 30 January 2012.
Nick Herbert (Minister of State, Justice; Arundel and South Downs, Conservative)
The information requested is not held centrally.
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