16 January 2013
Applied Language Solutions
Justice
Sadiq Khan (Tooting, Labour)
To ask the Secretary of State for Justice how much ALS/Capita has been
paid (a) in total and (b) in each month since taking over the
contract for the delivery of language services to his Department.
Helen Grant (Maidstone and The Weald, Conservative)
Spend per month on the Capita language services contract with the Ministry
of Justice is set out in the following table. The figures for October and
November 2012 are combined because Capita missed the October deadline for
submitting its invoice.
Month in 2012
|
Spend (£)
|
February
|
110,419.53
|
March
|
439,935.20
|
April
|
642,027.36
|
May
|
693,325.92
|
June
|
797,555.15
|
July
|
1,116,034.18
|
August
|
1,003,596.92
|
September
|
944,674.26
|
October and November
|
1,851,512.76
|
December
|
913,748.54
|
Total
|
8,513,829.82
|
16 January 2013
Applied Language Solutions
Justice
Sadiq Khan (Tooting, Labour)
To ask the Secretary of State for Justice what financial penalties ALS/Capita
has paid (a) in total and (b) in each month for missing agreed
service delivery standards since taking over the contract for the delivery of
language services to his Department.
Helen Grant (Maidstone and The Weald, Conservative)
Capita only gets paid for completed bookings, so if it cannot supply an
interpreter, it does not get paid. The Ministry of Justice manages poor service
delivery and performance through a number of methods and remedies open to them
under the contract. The Ministry is continually working with the supplier to
improve performance delivery standards.
Service credits can be imposed on Capita in line with the terms of the
contract when performance falls below the contractual level of 98% success
rate. Ministry of Justice Procurement took the commercial decision not to
impose service credits February to April due to the investment of £3.5 million
by Capita to improve service performance. This is a normal decision at the
beginning of a new contract. Service credits have been applied by the
Department from June 2012 covering May onwards, as set out in the following
table. The low amounts are due to increasing improvement in service to 95.3%
performance by August 2012. The service credit amounts for the final months of
2012 will be available in February.
Month in 2012
|
Service credit imposed (£)
|
May
|
347
|
June
|
416
|
July
|
422
|
August
|
279
|
Total
|
1,464
|
Service credits are not penalties, they are one of the remedies under
the contract. As part of the competitive dialogue process we asked the bidders
to provide us with their approach to service credits against a set of key
performance indicators. The service credits presented by Applied Language
Solutions were equal if not greater than those presented by other bidders.
16 January 2013
Applied Language Solutions
Justice
Sadiq Khan (Tooting, Labour)
To ask the Secretary of State for Justice when the break clause is in
his Department's contract with ALS/Capita for the delivery of language
services.
Helen Grant (Maidstone and The Weald, Conservative)
The Ministry of Justice signed the framework agreement for the justice
sector in August 2011 for four years with Applied Language Solutions, now owned
by Capita. The Department signed its own contract under the framework agreement
in October 2011 for five years.
The framework agreement does not prevent the Ministry of Justice from
contracting with other providers. Break clauses for material breach are also
included in the contract.
The National Audit Office recommended that the Ministry of Justice fully
implement the contract, and we are discussing this with interpreters, Capita
and other partners to the framework agreement.
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