28
October 2014
G4S
Home Office
Ian
Swales
(Redcar, Liberal Democrat)
To
ask the Secretary of State for the Home Department, whether G4S records (a)
telephone calls made to it by asylum seekers who have ended the call as they
have not been able to explain that they need an interpreter and (b) all other
telephone calls received in connection with its contract to deliver
accommodation for asylum seekers.
James
Brokenshire
(Minister of State (Home Office) (Security and Immigration); Old Bexley and
Sidcup, Conservative)
All
providers are required under the COMPASS contracts to provide a minimum level
of support to asylum seekers accommodated in their properties, this includes
briefing the service user in a language that they understand, on how to contact
the provider and the Home Office to make complaints.
G4S
does make a record of all telephone calls they receive from asylum applicants
accommodated in their property and refers service users to their interpreters
where it is clear that an interpreter is required.
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