Courts: Interpreters
Ministry of Justice written
question – answered on 27th December 2017.
Richard Burgon Shadow Lord Chancellor and Shadow Secretary of State for
Justice
To ask the Secretary of
State for Justice, how many formal complaints there have been related to
interpreter services in each year since that service was contracted out; and
what the main reason was in each of those years for such complaints.
Phillip Lee The Parliamentary Under-Secretary of State for Justice
This information can be
found in the published tables contained within the quarterly Criminal Court
Statistics (https://www.gov.uk/government/statistics/criminal-court-statistics-quarterly-july-to-september-2017).
The number of complaints in each year has decreased from 2013 to 2016.
In 2013, the reason with
the highest number of complaints was ‘no interpreter available’ (3562) – this
accounted for 54% of complaints in 2013. In 2014, the reason with the highest
number of complaints was ‘no interpreter available’ (1347) – 46% of total
complaints. In 2015, the reason with the highest number of complaints was ‘no
interpreter available’ (620) –30% of total complaints. For 2016 figures, we are
unable to provide a breakdown of the reasons for complaint, this is because of
the changeover of contract leading to missing complaint reasons for 2016 Q4.
In the current year to
date, the reason with the highest number of complaints is ‘interpreter was
late’ (397) - this accounts for 25% of complaints to date.
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