https://nltimes.nl/2022/10/30/dutch-police-interpreters-dissatisfied-new-translation-agency
30 October 2022
Dutch police interpreters dissatisfied with new translation agency
Dutch police interpreters say they are getting paid too little, too late –– and some have already left the police. The root of their dissatisfaction is the new translation agency that runs interpreting services in the north of the Netherlands, according to De Volkskrant.
Last year, British interpreting service provider Thebigword won a tender from the Dutch police and became the main office for managing interpreting services in several Dutch cities, including Amsterdam. Freelance interpreters for the police who work with the company report that their invoices are left unpaid and they are unable to communicate with Thebigword. As a result, some interpreters have left and others are thinking about it.
"When I call the phone number Thebigword sent me, I get on the phone with a foreign finance department –– like a call center," one interpreter, Atif, told De Volkskrant. "They ask for an order number from the app. That app is supposed to link us to assignments, but it doesn't work at all. Things go wrong on all sides." […]
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