18
June 2014
Capita
Justice
Sadiq
Khan
(Shadow Lord Chancellor and Shadow Secretary of State for Justice; Tooting,
Labour)
To
ask the Secretary of State for Justice what financial penalties have been
incurred by Capita in relation to its contract for provision of language
services since 31 October 2011.
Shailesh
Vara (The
Parliamentary Under-Secretary of State for Justice; North West Cambridgeshire,
Conservative)
Capita
TI only gets paid for completed bookings, so if it cannot supply an
interpreter, it does not get paid. The Ministry of Justice manages service
delivery and performance through a number of methods and remedies open to it
under the contract. The Ministry is continually working with the supplier to
improve performance delivery standards.
Service
credits can be imposed on Capita in line with the terms of the contract when
performance falls below the contractual level of 98% success rate. This level
was set to drive very high levels of performance.
The
service credit amounts for January 2012 to March 2014 is:
£53,777.00
The
new interpreting contract was introduced to tackle the inefficiencies and
inconsistencies in the previous system-and it has already saved taxpayers £15
million in its first year. We have seen dramatic improvements over the life of
the contract so far, with performance currently at 94% success rate, record
numbers of bookings are now being made and fulfilled, and we continue to drive
further improvement in performance.
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