8 February 2021
Court interpreter firm lands contract extension
Language services company thebigword has announced that its contract to provide courtroom services has been renewed for three years – without a competitive tender.
Thebigword took over from Capita Translation and Interpreting in October 2016 to provide face-to-face interpretation and translation (including telephone and video), and translation and transcription.
Asked if other companies were invited to bid, the Ministry of Justice told the Gazette that the initial contract was for four years with an opportunity for an extension, so the contract did not need to be retendered.
Under the MoJ contract, thebigword said it has supported almost 25,000 users across the UK in 143 different languages, and its success rate has not dipped below 97.6% in the past 12 months. The key performance target under the contract is 98%. […]