https://www.lawsociety.org.uk/topics/court-reform/hmcts-complaints-channels-interpreting-issues
10 October 2025
HMCTS reinforces complaints channels for interpreting issues
HM Courts and Tribunals Service (HMCTS) is emphasising correct complaint procedures following the recent House of Lords Committee's concern that problems may be under-reported.
HMCTS operates three distinct complaint pathways:
individual interpreter issues (competency, conduct, service delivery) should be reported to thebigword at 03333 445 701 or moj@thebigword.com
administrative problems (wrong languages, missing interpreters, booking failures) require the HMCTS complaints procedure on GOV.UK, with 10-day response commitments
broader service concerns (systemic issues, contractual performance) should go to HMCTSContractedservices@justice.gov.uk
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