22 August 2012
Who
really runs the public sector?
[…] Applied Language Solutions (ALS): Capita took over ALS in December
2011. In the previous July, ALS had won a Ministry of Justice (MoJ) contract to
provide court interpreters. Since the beginning of the contract on 1 February
2012, there have been complaints from the judiciary and
solicitors about the service including allegations that some cases had to resort to using Google translate. The way in which ALS was
awarded the contract as well as its subsequent performance are to be investigated by MPs.
Capita told Channel 4 News: "Statistics
released by the MoJ concerning the contract show an improvement month on month
in fulfilling requests for interpretation services (nearly 3,000 bookings a
week) rising from 65 per cent in the first month of the contract to more than
90 per cent in April. We are determined to get the service running at full
efficiency, providing transparency of opportunity for linguists and fully
supporting the MoJ, police and court service." […]
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