8 October 2013
Topical Questions
Oral
Answers to Questions — Justice
Greg Mulholland (Leeds North West,
Liberal Democrat)
Capita submitted
the lowest tender and was awarded the contract for court interpreters, but
since then has faced more than 2,000 complaints, comprising 30% of its
assignments. What is the Department going to do about that, and has it any
plans for re-tendering that service?
Chris Grayling (Epsom and Ewell,
Conservative)
If I can correct my
hon. Friend, the original contract was given to a small company, which was
subsequently taken over by Capita, and it was actually Capita that did the work
to improve performance, which was clearly unacceptable at the start. The
contract is now performing at a pretty high level. We will continue to look for
ways to improve it, but it is a whole lot better than in the early days, when
quite clearly performance was not at all acceptable.
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